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Clothing & accessories / Evidence & response

Muddy Puddles

Response published

The Whistl relationship

Muddy Puddles’ returns policy names Whistl Fulfilment South West, Unit 4, Wrangaton Business Park, South Brent, Devon, TQ10 9GQ for international returns. Its public replies also acknowledge a Whistl fulfilment relationship in Devon.

Company denies Astley use

In its 26 August 2026 reply, Muddy Puddles says it has never used Astley and that its parcels and returns do not pass through that hub. This records the company’s statement, not independent verification of its parcel routes.

What has Muddy Puddles said?

  1. Company denies Astley use and says it raised concerns with Whistl

    Muddy Puddles says its stock and fulfilment are in Wrangaton, with customer parcels collected by Royal Mail and DPD. It says parcels and returns do not pass through Astley, and that it has raised residents’ concerns with Whistl’s senior team and is following developments.

  2. Company explains its Devon fulfilment arrangements

    Muddy Puddles says it began working with Clientbase in 2015, continued after Whistl’s acquisition, and moved to Whistl’s Wrangaton site in June 2026. It denies Astley use and says it is monitoring developments before deciding on any changes to fulfilment arrangements.

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